TERMS OF USE

THE RELIEF GROUP INTERNATIONAL, LLC ("RGI”) WEBSITE TERMS OF USE (“TERMS OF USE”) EXPLAIN THE CONTRACTUAL AGREEMENT BETWEEN YOU, WHO AGREES TO THESE TERMS OF USE (“YOU,” “YOUR”), AND (“RGI,” “WE,” “US,” “OUR”) REGARDING YOUR USE OF THIS WEBSITE (“WEBSITE”) AND ANY ACTIVITIES AND TRANSACTIONS CONDUCTED THROUGH THE WEBSITE OR WITH ONE OF OUR TELEPHONE REPRESENSTATIVES. BY SIGNING OUR ORDER FORM OR PURCHASING ANY OF OUR PRODUCTS OR SERVICES ONLINE OR WITH ONE OF OUR TELEPHONE REPRESENTATIVES, YOU ALSO AGREE TO OUR TERMS OF SERVICE (THE "AGREEMENT") GOVERNING YOUR USE OF OUR PRODUCTS AND SERVICES, INCLUDING OFFLINE COMPONENTS (COLLECTIVELY, THE "PRODUCTS AND SERVICES"). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A CORPORATION, LIMITED LIABILITY COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY.

Initial Acceptance of Terms

We offer several consumer products and services including but not limited the Auto Relief Group Options Report™ and Marine Relief Group Options Report™ which provides you with personalized information about the current market value of your vehicle and or watercraft, describes various options generally available to anyone with a finance contract and provides your authorization that we contact you about our Consultation Service described below. The Options Report™ will be shipped to you within 5-10 days after the complete payment of your Order.

These Terms of Use govern your use of this Website and our Products and Services described above, so please read them carefully. By accessing or using any part of this Website, you agree that you have read and understood and agree to be bound by these Terms of Use. If you do not agree to be so bound, do not access or use this Website. The most current version of the Terms of Use can be reviewed by clicking on the “Terms of Use” hypertext link located at the bottom of each web page on this Website.

Foreign Visitors

If you are visiting the site from outside the United States, please do not provide any personal data through this Website or by e-mail, as these Terms of Use and the Privacy Policy, which is posted on this Website, may not comply with your local laws.

We will collect and use personal information about you to respond to your request for products and/or services offered through the Website and or our telephone sales representatives. We will also collect information in order to notify you products, services, and other opportunities we think will be of interest to you, including offers from our Subsidiaries, Parent or Sister Companies affiliates, Clients and/or business partners. The information we collect may be from the following sources:

  • Information provided by you in connection with purchasing our products and or services including but not limited to obtaining quotes for insurance. For example, you will be asked to provide your full name, address, telephone number, email address and/or other personal or financial information depending upon your request.
  • Information provided by you in connection with obtaining a certain product or service offered by one our business partners.
  • Information you provide us when you register to receive communications from us (such as your email address).
  • Information you provide us when you enter promotions or sweepstakes we offer ( such as your full name, physical address and email address).
  • Information you provide us through telephone and web-based surveys, customer service correspondence, and general feedback.
  • Information you provide us when you apply for a job with the Company.

We also collect demographic and other information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we might receive information about you from other online or offline sources and may add that information to your existing account and/or to the personal or other information you provide.

When you visit the Website, we may also collect non-personal information such as a catalogue of the Website pages you visit. Non-personal information is generally collected through the Website from the following sources: server log files, environmental variables, cookies, pixel tags and other similar technologies and information that you voluntarily provide.

  • Server Log Files. Your Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. We use your IP address, and the IP address of all users for purposes such as calculating Website usage levels, helping diagnose problems with the Website's servers, and administering the Website Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
  • Environmental Variables. We and our service providers and/or business partners may also collect certain environmental variables, such as computer type (Windows or Macintosh), screen resolution, OS version Internet browser, and Internet browser version. These environmental variables are collected by most browsers, and can be used to optimize your experience on the Website.
  • Cookies and Similar Technologies. To serve you faster and with better quality, we and our service providers may use "cookies" or similar technologies on the Website. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a website to " personalize" itself for each user. Cookies are an industry standard used by many websites, and can facilitate your ongoing access to and use of particular websites. Cookies do not cause damage to your computer systems or files. We generally use cookies to reduce the time it takes for pages to load on your computer and to assist with customer tracking Customer tracking (or "click-stream") data collected by us is used to optimize your experience by learning whether or not you successfully used the Website. Cookies are not tied to your personal information. Additionally, we may capture click-stream data on some of our business partners' websites, limited to the activity involved with the completion of offers displayed on our Website. This information is used to monitor the performance of our business partners. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies. Please see your browser's specific instructions to perform this task.
  • Pixel Tags. We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively "Pixel Tags") in connection with some Website pages and HTML-formatted email messages to, among other things, help us better manage content on our Website or emails by informing us which content is effective to compile aggregate statistics about Website usage and response rates and allow us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. A Pixel Tag is an electronic image with a unique identifier, often a single pixel (1x1) that is ordinarily not visible to Website visitors. Pixel Tags are not tied to your personally identifiable information. Pixel Tags allow us to count users who have visited certain pages of the Website, to deliver branded services, to provide online advertising, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
  • Information That You Voluntarily Provide. We also collect non personal information (such as your geographic location, etc.) when you voluntarily provide such information to us. When such information is not combined with any personal information, such information is considered to be non-personal information, as it does not personally identify you or any other user. Additionally, we may aggregate personal information in a manner such that the end-product does not personally identify you or any other user of the Website, for example, by using personal information to calculate the percentage of our users who have a particular telephone area code. Such aggregate information is considered non-personal information for purposes of this Policy. Please note that if we combine any non-personal information with personal information the combined information will be treated by us as personal information as long as it is so combined.
Information Sharing and Disclosure

We share personal information about you under the following circumstances:

Products or Service Requests - When submitting a request for a product and/or service offered through the Website or through our telephone sales representatives, you will be asked to provide certain personal information such as your first and last names, address telephone numbers, and email address. You also may be asked to provide your year of birth, information about your driving history and other personal information, depending on the type of service requested, that is necessary for the purpose of transacting the desired sale or underwriting and/or issuing an insurance policy. If applicable to the service you requested, we may also use your Social Security Number if you provide it to obtain your credit report and/or credit score By using the Website and submitting your Social Security Number, you agree to allow the Company to use your Social Security Number to access your credit score and information and to share such information with our business partners for the purpose of fulfilling your request. We will share the personal information provided by you and contained in your inquiry form with our business partners (collectively, "Client" or "Clients") to process and fulfill your request. Please note that we will not be able to process or fulfill your request without sharing your personal information with Clients to whom you have been matched. All Clients in our network have entered into agreements with the Company and are required to comply with federal and state privacy regulations. In addition, by using our Website, you agree that our Clients may contact you by telephone (on a recorded line)(including by auto-dialer connections, where applicable), email, or regular mail based on the information you provide to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission any state equivalent Do Not Call List, or the Do Not Call List of a particular company. If a Client contacts you by telephone (and/or auto-dialer) and you wish not to be contacted again by that Client with respect to your inquiry, then you should specifically make a request to that Client not to contact you again. Please note that Clients may maintain information you provided whether or not you elect to use their services, and information collected by our Clients on their websites is governed by that Client's terms of use and privacy policy.

For a complete list of the Company's licenses and disclosures, please use the contact information below.

As Permitted by Law - We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar circumstances. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Company's Terms of Use, or as otherwise required by law.

Business Transfer - As with any other business, it is possible that the Company in the future could merge with or be acquired by another company If such an acquisition occurs, the successor company would have access to the information maintained by the Website, including your personal information customer and business account information, but would continue to be bound by this Policy unless you consent otherwise.

Advertisements and Third-Party Ad Servers

You may receive advertisements for the Company from third parties. For instance, when visiting a third-party website, you may receive a "pop up window advertising the Company. Please note that such advertisements are served by the third-party website that you have visited and are not controlled by the Company. In addition, advertisements may be placed by third-party ad servers or ad networks such as DoubleClick. These companies may employ Cookies and action tags or Pixel Tags to measure advertising effectiveness You may find more information at the website of either the individual ad network or the Network Advertising Initiative.

Offering You Choices

Upon inquiring or purchasing our products and or services, we will periodically send you newsletters and other emails with new offers, products and promotions. These emails may contain offers and/or promotions from us, our Subsidiaries, Parent or Sister Companies, affiliates or other third parties that we think might be of interest to you. You have options with respect to these marketing emails. If you do not wish to receive these emails, here are the methods by which you may opt out:

  • Follow the instructions located in the email you receive to unsubscribe from future emails.
  • Send an email in which you state your request to not receive marketing emails to customercare@rlfgrp.com

Confidentiality and Security

The security of your personal information is very important to the Company and we take a number of steps to safeguard it. For example: We limit access to personal information to those employees or agents who assist us in providing requested products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard personal information about you.

A Special Note about Children's Privacy

You must be at least 18 years old to use the Website. This Website is not directed to individuals under the age of 18, and we do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you can use the services offered on the Website only in conjunction with your parents or guardians. Please see our Terms of Use for more information.

Location

We control and operate the Website from the United States, and the Website is not intended to subject us to the laws or jurisdiction of any state country or territory other than that of the United States. We do not represent or warrant that the Website, or any part thereof, is appropriate of available for use in any particular jurisdiction. Those who choose to access the Website do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Website's availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

Questions and Suggestions

If you have any questions, concerns or suggestions about our Privacy Pledge, you may contact us:

By sending an email to:

customercare@rlfgrp.com

Or by sending a letter to:

Relief Group International, LLC.
Attn: Customer Care
200 S. Andrews Ave
Suite 10000
Fort Lauderdale, FL 33301

Changes to this Privacy Pledge

The Company may update or modify this Policy from time to time. If there are material changes to this Policy or in how the Company will use your personal information, we will post such changes here. By using the Website, you signify your assent to the Company's Privacy Pledge and the use of your personal information as outlined in this Policy If you do not agree to this Policy, please do not use any portion of the Website. When you request rate quotes or other information through the Website you are authorizing us to share information with our business partners who will contact you by phone (including, where applicable, by auto-dialer), email, or mail. If you do not want further communication from them, please notify the partner directly. We reserve the right to make changes in this Policy at any time. Please check the policy each time you use the Website to ensure you are aware of any changes in our privacy practices. Our Privacy Pledge will indicate the date it was last updated. Your continued use of our site will signify your acceptance of the changes to our Privacy Pledge.

Changes to Online Services

We may, at any time, with or without notice, make changes to the Website’s features or content and/or restrict the use and accessibility of the Website. We are not required to notify you of any changes in the Website’s features or content. In addition, we may suspend or revoke your rights to use the Website based on our belief or suspicion that your use of the online services violates your rights under these Terms of Use.

Your Responsibilities

You agree to be responsible for all statements made and acts or omissions that occur while you are using the Website or speaking with one of our telephone representatives, including without limitation when your identification name (“User Name”) and password are in use. You agree to be responsible for keeping your User Name and password secure and protecting your User Name and password from unauthorized use and disclosure. If you learn of, or believe there has been, any breach of security of any of your information stored on the Website, such as theft or unauthorized use of your User Name, password or any other information, you will notify us immediately by telephone at the number on our website.. You agree that you have provided, and will continue to provide, to us complete, accurate and current information, including, for example, your name, home address, e-mail address and telephone number. You will notify us within fifteen (15) days of any change in this information. If you do not comply with these requirements, we reserve the right to suspend and/or terminate your right to use the Website.

Intellectual Property Rights

The information available on the Website (including, but not limited to, data, text, images, illustrations, graphics, audio clips, video clips, other files and the selection, arrangement and organization thereof) is owned by RGI, its affiliates, agents and/or their respective providers, and is protected by copyrights, trademarks, services marks and/or other intellectual property rights under the laws of various states, the United States, and foreign jurisdictions. You may use and print a single copy of the information contained herein for your personal, non-commercial use only. You do not have the right to use, display, perform, copy, reproduce, represent, adapt, create derivative works from, distribute, transmit, sell, sublicense or otherwise circulate by any means whatsoever any materials or content available on this Website for any commercial purpose or use, except with the express written consent of RGI, its affiliates and/or their respective agents or providers (as applicable). Transmission or use of any information in violation of these Terms of Use, or any applicable law, rule or regulation, or the rights of any third party is prohibited. This includes, without limitation, copyrighted information, information which is defamatory, threatening, obscene, lewd and indecent, information protected by trademark, trade secret or patent laws, or information that results in an invasion of privacy. You agree you will not use on another website any trademarks, service marks or copyrighted materials appearing on this Website, including, but not limited to, any logos, product names, designs or characters, without the express written consent of the owner of the mark or copyright. You agree, without the prior written consent of RGI, you will not frame or otherwise incorporate into another website any of the information on this Website.

Third Party Software

You may access and use the online services provided by the Website through the Internet using publicly available third party web browsers and/or software from third parties not affiliated with RGI (collectively, “Software”). You agree to be responsible for the installation, maintenance and operation of this Software and acknowledge that we are not responsible for your use of the Software or its performance. When using the Software, you agree to comply with any license terms that may be provided with the Software. RGI is not responsible for any use of the Software by you in violation of (i) the license terms provided with the Software, (ii) any patent, trademark, copyright, trade secret or other property rights of any third party, or (iii) any export and customs laws and regulations of the United States relating to the Software.

Hyperlinks

RGI may include on the Website links which provide access to another website or information on another company, organization or person other than RGI. You agree that we are not responsible or liable for any information, content or other links found at any such sites. These sites are not under the control of RGI and RGI accepts no liability for any direct or indirect damages that may result from your visit to the third party websites. We provide such links only as a convenience to you and do not endorse such sites or their content in any way. In addition, third parties not affiliated with RGI may provide links to this Website. You agree that any such links do not imply our cooperation with such third parties or our endorsement or sponsorship of the contents of any such third party websites.

Indemnification

You agree to indemnify and hold RGI, its affiliates and their respective employees, officers, directors, agents and providers harmless from any and all claims, losses, expenses and damages, including reasonable attorneys’ fees, imposed on, incurred by or asserted as a result of or relating to (i) any violation of these Terms of Use by you, (ii) your authorized receipt or use of information or services provided through the Website, and/or (iii) any third party actions related to your receipt and use of information or services available through the Website, whether authorized or unauthorized under these Terms of Use.

Disclaimer of Warranty

You acknowledge that there may be delays, omissions or inaccuracies in the Products or Services available through the Website or via our telephone representatives. You agree that your use of the Website and our Products or Services is at your sole risk. RGI, its affiliates, managers, members, directors, officers, employees, agents or providers do not represent or warrant that the delivery of our Products or Services will be uninterrupted or error free. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE OF INFORMATION ACCESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THAT WE WILL ACHIEVE ANY PARTICULAR RESULT. In the event a jurisdiction does not allow the exclusion of implied warranties, the above exclusions do not apply to such jurisdiction.

Exclusion of Damages and Limitation of Liability

RGI, ITS AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, PROVIDERS OR THE THIRD PARTIES MENTIONED ON THE WEBSITE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THIS WEBSITE OR INFORMATION OBTAINED FROM THIS WEBSITE, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, WHETHER BASED ON CONTRACTUAL LIABILITY, TORT, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING. In the event a jurisdiction does not allow the exclusion of these damages, the above exclusions do not apply to such jurisdiction. IN NO EVENT SHALL OUR LIABILITY EXCEED THE AMOUNTS YOU PAID TO US HEREUNDER.

Termination

Your use of the online services at the Website will continue until terminated by us or until you notify us by telephone or regular mail of your decision to terminate the services. RGI may, in its sole discretion and without any liability or prior notice to you, discontinue or change the online services or suspend your access to all or any part of the services for any reason.

Customer Satisfaction and Refunds

Due to the nature of our Options Report product, it cannot be returned to us; there are no refunds once the Options Report has been published and mailed to you. These terms and conditions may change at any time, and without notice.

Governing Law

These Terms of Use and the rights and obligations hereunder shall be governed by the laws of the United States of America and the State of Florida, as if this agreement was a contract wholly entered into and wholly performed within the State of Florida, without regard to conflict of laws principles.

Fees

Options Report™ - $349
Engagement - $199